Afterpay will send you notifications and reminders before a payment is almost due. If you are facing hardship, Afterpay has a hardship policy that allows them to work with you to get you back on track.
As soon as you miss a payment, the Afterpay system will immediately stop you from making any further purchases. This is because of their commitment to responsible spending.
A late fee is charged when an installment for an order is not paid after the applicable grace period (usually 10 days unless otherwise noted on your payment schedule). Afterpay will only ever charge one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value.
Afterpay’s Financial Hardship policy:
“We've worked hard to develop a Hardship Policy that lets us work together if you have trouble making repayments.
Based on your unique circumstances, we have options we can consider to get you back on track and back in control of your money. Whether this means we stick to your current installment plan but keep talking or we come up with a new payment plan that reflects your circumstances, or we make sure you don't get any extra fees - we have options we can discuss.
So if you are facing missed payments for a number of reasons - from natural disasters to unemployment to domestic violence - make sure you reach out. Together we will come up with a plan to get you back on track.
Your first step is to contact us (https://help.afterpay.com/hc/en-us/requests/new). No matter how much you owe, our hardship policy is available to every Afterpay community member.”
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