If the tracking information for your order says that it was delivered but you don't see it anywhere, we recommend that you contact the carrier directly BEFORE contacting us. The reason we ask this of you, is because we are not able to contact shipping carriers on our customers' behalf. For example, if your package was shipped via UPS then their investigation process will require them to be in contact with you to try and figure out the location of the package. Contacting the carrier BEFORE contacting us typically saves you and us time.
If the carrier is not able to help or locate your package, please reach out to us via info@tipsyelves.com and we would be happy to assist.
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