Step 1: Don’t panic! If a product appears to be damaged, please reach out to firstname.lastname@example.org with a photo that shows the damage and we will be happy to assess the claim. If the item is deemed damaged, a replacement will be sent out to you.
Please be aware, as glorious as Christmas sweaters are, knitted products can be prone to snagging with normal wear. Our team would typically deem snagging as normal wear and tear with all of the awesome parties you’ll be going to, but feel free to reach out. We’re happy to evaluated snag-related issues on a case-by-case basis.