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I received an error during checkout. What does this mean?

In the table below, the error code and reason is listed:

2000 Do Not Honor The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.  
2001 Insufficient Funds The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.  
2002 Limit Exceeded The attempted transaction exceeds the withdrawal limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method.  
2003 Cardholder's Activity Limit Exceeded The attempted transaction exceeds the activity limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method.  
2004 Expired Card Card is expired. The customer will need to use a different payment method.  
2005 Invalid Credit Card Number The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank.  
2006 Invalid Expiration Date The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank.  
2007 No Account The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.  
2008 Card Account Length Error The submitted card number does not include the proper number of digits. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.  
2009 No Such Issuer This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.  
2010 Card Issuer Declined CVV The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.  
2011 Voice Authorization Required The customer’s bank is requesting that the merchant (you) call to obtain a special authorization code in order to complete this transaction. This can result in a lengthy process – we recommend obtaining a new payment method instead. Contact our Support team for more details.  
2012 Processor Declined – Possible Lost Card The card used has likely been reported as lost. The customer will need to contact their bank for more information.  
2013 Processor Declined – Possible Stolen Card The card used has likely been reported as stolen. The customer will need to contact their bank for more information.  
2014 Processor Declined – Fraud Suspected The customer’s bank suspects fraud – they will need to contact their bank for more information.  
2015 Transaction Not Allowed The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use an alternative payment method.  
2016 Duplicate Transaction The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service.  
2017 Cardholder Stopped Billing The customer requested a cancellation of a single transaction – reach out to them for more information.  
2018 Cardholder Stopped All Billing The customer requested the cancellation of a recurring transaction or subscription – reach out to them for more information.  
2019 Invalid Transaction The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information.  
2020 Violation The customer will need to contact their bank for more information.  
2021 Security Violation Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.  
2022 Declined – Updated Cardholder Available The submitted card has expired or been reported lost and a new card has been issued. Reach out to your customer to obtain updated card information.  
2023 Processor Does Not Support This Feature Your account can't process transactions with the intended feature – for example, 3D Secure or Level 2/Level 3 data. If you believe your merchant account should be set up to accept this type of transaction, contact our Support team.  
2024 Card Type Not Enabled Your account can't process the attempted card type. If you believe your merchant account should be set up to accept this type of card, contact our Support team.  
2025 Set Up Error – Merchant Depending on your region, this response could indicate a connectivity or setup issue. Contact our Support team for more information regarding this error message.  
2026 Invalid Merchant ID Depending on your region, this response could indicate a connectivity or setup issue. Contact our Support team for more information regarding this error message.  
2027 Set Up Error – Amount This rare decline code indicates an issue with processing the amount of the transaction. The customer will need to contact their bank for more details.  
2028 Set Up Error – Hierarchy There is a setup issue with your account. Contact our Support team for more information.  
2029 Set Up Error – Card This response generally indicates that there is a problem with the submitted card. The customer will need to use a different payment method.  
2030 Set Up Error – Terminal There is a setup issue with your account. Contact our Support team for more information.  
2031 Encryption Error The cardholder’s bank does not support $0.00 card verifications. Enable the Retry All Failed $0 option to resolve this error. Contact our Support team with questions.  
2032 Surcharge Not Permitted Surcharge amount not permitted on this card. The customer will need to use a different payment method.  
2033 Inconsistent Data An error occurred when communicating with the processor. Attempt the transaction again.  
2034 No Action Taken An error occurred and the intended transaction was not completed. Attempt the transaction again.  
2035 Partial Approval For Amount In Group III Version Refer to the AVS response for further details.  
2036 Authorization could not be found to reverse An error occurred when trying to process the authorization. This response could indicate an issue with the customer’s card – contact our Support team for more information.  
2037 Already Reversed The indicated authorization has already been reversed. If you believe this to be false, contact our Support team for more information.  
2038 Processor Declined The customer's bank is unwilling to accept the transaction. The reasons for this response can vary – customer will need to contact their bank for more details.  
2039 Invalid Authorization Code The authorization code was not found or not provided. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank.  
2040 Invalid Store There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.  
2041 Declined – Call For Approval The card used for this transaction requires customer approval – they will need to contact their bank.  
2042 Invalid Client ID There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.  
2043 Error – Do Not Retry, Call Issuer The card-issuing bank will not allow this transaction. The customer will need to contact their bank for more information.  
2044 Declined – Call Issuer The card-issuing bank has declined this transaction. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank for more information.  
2045 Invalid Merchant Number There is a setup issue with your account. Contact our Support team for more information.  
2046 Declined The customer's bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal.  
2047 Call Issuer. Pick Up Card The customer’s card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. As an online merchant, you don’t have the physical card and can't complete this request – obtain a different payment method from the customer.  
2048 Invalid Amount The authorized amount is set to zero, is unreadable, or exceeds the allowable amount. Make sure the amount is greater than zero and in a suitable format.  
2049 Invalid SKU Number A non-numeric value was sent with the attempted transaction. Fix errors and resubmit with the transaction with the proper SKU Number.  
2050 Invalid Credit Plan There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.  
2051 Credit Card Number does not match method of payment There may be an issue with the customer’s credit card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.  
2053 Card reported as lost or stolen The card used was reported lost or stolen. The customer will need to contact their bank for more information or use an alternative payment method.  
2054 Reversal amount does not match authorization amount There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.  
2055 Invalid Transaction Division Number Contact our Support team for more information regarding this error message.  
2056 Transaction amount exceeds the transaction division limit Contact our Support team for more information regarding this error message.  
2057 Issuer or Cardholder has put a restriction on the card The customer will need to contact their issuing bank for more information.  
2058 Merchant not Mastercard SecureCode enabled The attempted card can't be processed without enabling 3D Secure for your account. Contact our Support team for more information regarding this feature or contact the customer for an alternative payment method.  
2059 Address Verification Failed PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. The customer should contact PayPal for more information or use an alternative payment method.  
2060 Address Verification and Card Security Code Failed Both the AVS and CVV checks failed for this transaction. The customer should contact PayPal for more information or use an alternative payment method.  
2061 Invalid Transaction Data There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.  
2062 Invalid Tax Amount There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.  
2063 PayPal Business Account preference resulted in the transaction failing You can't process this transaction because your account is set to block certain payment types, such as eChecks or foreign currencies. If you believe you have received this decline in error, contact our Support team.  
2064 Invalid Currency Code There may be an issue with the configuration of your account for the currency specified. Contact our Support team for more information.  
2065 Refund Time Limit Exceeded PayPal requires that refunds are issued within 180 days of the sale. This refund can't be successfully processed.  
  PayPal Business Account Restricted Contact PayPal’s Support team to resolve this issue with your account. Then, you can attempt the transaction again.

 

 

2067 Authorization Expired The PayPal authorization is no longer valid.

 

 

2068 PayPal Business Account Locked or Closed You'll need to contact PayPal’s Support team to resolve an issue with your account. Once resolved, you can attempt to process the transaction again.

 

 

2069 PayPal Blocking Duplicate Order IDs The submitted PayPal transaction appears to be a duplicate of a previously submitted transaction. This decline code indicates an attempt to prevent charging the same PayPal account twice for the same service.

 

 

2070 PayPal Buyer Revoked Future Payment Authorization The customer requested a cancellation of all future transactions on their PayPal account. Reach out to the customer for more information or an alternative payment method.

 

 

2071 PayPal Payee Account Invalid Or Does Not Have a Confirmed Email Customer has not finalized setup of their PayPal account. Reach out to the customer for more information or an alternative payment method.

 

 

2072 PayPal Payee Email Incorrectly Formatted Customer made a typo or is attempting to use an invalid PayPal account.

 

 

2073 PayPal Validation Error PayPal can't validate this transaction. This decline code will be triggered if you attempt a transaction using the email address registered with your PayPal Business account.

 

 

2074 Funding Instrument In The PayPal Account Was Declined By The Processor Or Bank, Or It Can't Be Used For This Payment The customer’s payment method associated with their PayPal account was declined. Reach out to the customer for more information or an alternative payment method.

 

 

2075 Payer Account Is Locked Or Closed The customer’s PayPal account can't be used for transactions at this time. The customer will need to contact PayPal for more information or use an alternative payment method.

 

 

2076 Payer Cannot Pay For This Transaction With PayPal The customer should contact PayPal for more information or use an alternative payment method. You may also receive this response if you create transactions using the email address registered with your PayPal Business account.

 

 

2077 Transaction Refused Due To PayPal Risk Model PayPal has declined this transaction due to risk limitations. You'll need to contact PayPal’s Support team to resolve this issue.

 

 

2079 PayPal Merchant Account Configuration Error You'll need to contact our Support team to resolve an issue with your account. Once resolved, you can attempt to process the transaction again.

 

 

2081 PayPal pending payments are not supported Braintree received an unsupported Pending Verification response from PayPal. Contact Braintree’s Support team to resolve a potential issues with your account settings. If there is no issue with your account, have the customer reach out to PayPal for more information.

 

 

2082 PayPal Domestic Transaction Required This transaction requires the customer to be a resident of the same country as the merchant. Reach out to the customer for an alternative payment method.

 

 

2083 PayPal Phone Number Required This transaction requires the payer to provide a valid phone number. The customer should contact PayPal for more information or use an alternative payment method.

 

 

2084 PayPal Tax Info Required The customer must complete their PayPal account information, including submitting their phone number and all required tax information.

 

 

2085 PayPal Payee Blocked Transaction Fraud settings on your PayPal business account are blocking payments from this customer. These can be adjusted in the Block Payments section of your PayPal business account.

 

 

2086 PayPal Transaction Limit Exceeded The settings on the customer's account do not allow a transaction amount this large. They will need to contact PayPal to resolve this issue.

 

 

2087 PayPal reference transactions not enabled for your account The fraud settings on your PayPal business account are blocking payments from this customer. You can adjust these settings in the Block Payments section of your PayPal business account.

 

 

2088 Currency not enabled for your PayPal seller account This currency is not currently supported by your PayPal account. You can accept additional currencies by updating your PayPal profile.

 

 

2089 PayPal payee email permission denied for this request PayPal API permissions are not set up between your PayPal business accounts. Contact our Support team for more details.

 

 

2090 PayPal account not configured to refund more than settled amount Your PayPal account is not set up to refund amounts higher than the original transaction amount. Contact PayPal's Support team for information on how to enable this.  
2091 Currency of this transaction must match currency of your PayPal account Your PayPal account can only process transactions in the currency of your home country. Contact PayPal's Support team for more information.  
2092 No Data Found - Try Another Verification Method The processor is unable to provide a definitive answer about the customer's bank account. Please try a different US bank account verification method.  
2093-2999 Processor Declined The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.  
3000 Processor Network Unavailable – Try Again This response could indicate a problem with the back-end processing network, not necessarily a problem with the payment method. Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.

 

Please contact our Customer Support if you are still having issues placing an order.

(877)578-0702

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