Returns must be requested within fifteen (15) days of receipt of the item and the returned item must be delivered to our warehouse within thirty (30) days of receipt of the item. To request a return, please visit our contact page. In the subject field, type "return" and enter your order number in the comments field and the reason for your return. You will receive return instructions via e-mail, including a return shipping address. Orders that are returned to warehouse and qualify for a refund will receive a product refund, but not shipping refund. Customer pays for return shipping. Returns may not be done in person at the warehouse location. Returns for a refund require 3-5 business days to process and may take another 3-5 business days for the funds to reappear in your account.
For returns received at our warehouse beyond the 30 day receipt period, refunds will be issued in the form of a store credit. A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 15 day receipt period.
The reason for such a return policy is a result of the seasonality of our products. Most of our apparel is holiday related (Christmas, Thanksgiving, 4th of July, etc) and once that holiday passes, then the ability to sell the related products disappears until the next year. We are more than happy to accept your returned item(s) as long as your return is received according to the return policy featured in our terms and conditions.
Select items, such as ski suits, may be eligible for a free return shipping label. These eligible items will be noted as such on the individual product page. To request a shipping label for a qualifying product, please visit our contact page.
For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return.
All undergarments are final sale only and will not be accepted as a return or exchange.
WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags removed, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way. ALL RETURNS ARE SUBJECT TO A FIFTEEN PERCENT (15%) PROCESSING AND RESTOCKING FEE BASED ON THE PURCHASE PRICE PAID FOR THE RETURNED ITEM(S).