How long will it take to receive a reply to my email?

Don’t worry, we always write back. We pride ourselves on responding to your emails as soon as possible, which usually means just a few hours if you contacted us during business hours. During the holidays, things tend to get a little busier, so it might take us a little longer to get back to you. If we anticipate a response time of longer than 1 business day, we’ll let you know when you can expect to hear back from us on the automatic receipt notification that you receive when submitting a ticket to our team.

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