If the tracking information for your order says that it was delivered but you don't see it anymore, we recommend that you contact the carrier directly BEFORE contacting us. The reason we ask that is because we are not able to contact the US Postal Service on our customers' behalf. Likewise, if your package was shipped via UPS then their investigation process will require them to be in contact with the customer to try and figure out the location of the package. Contacting the carrier BEFORE contacting us typically saves you and us time. If the carrier admits that the package was lost or incorrectly delivered then we are more than happy to send out a replacement package or issue a refund for the order.
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