What is Tipsy Elves' Exchange Policy?

In order to qualify for an exchange, the item must be delivered to our warehouse within thirty (30) days of receipt of the item and be in unworn and original condition. Exchanges may be completed for items that are of equal or lesser value. To request an exchange, please visit our contact page. In the subject field, type "exchange" and enter your order number in the comments field and the reason for your exchange. You will receive exchange instructions via e-mail, including a return shipping address. Customer pays for return shipping. Exchanges may not be done in person at the warehouse location. Exchanges can take a total of 2-3 weeks for the entire process.  If you need your exchange faster, we suggest placing a new order and sending your product back for a return.

If the requested product for exchange is not available, the order will be processed in one of two ways:

1).  If the order has been received with 30 days of receipt date, a refund will be issued to the original form of payment.

2). If the order has been received more than 30 days from receipt, a store credit will be issued in the form of a unique store discount code.  This code will be emailed to the original purchaser. 

For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return.

All undergarments are final sale only and will not be accepted as a return or exchange.

WE REQUIRE THAT ALL EXCHANGED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive for exchange has been worn, or the tags removed, the item will be deemed unacceptable for exchange. We reserve the right to return to you any unacceptable pieces. All packaging for the exchanged item must be in tact and not damaged in any way.

In the event we do not have the desired item for an exchange, we will provide you a credit for other purchases on the site equal to the purchase price paid for the exchanged item(s) (less shipping and handling charges incurred).

Once we create the exchange shipment to send to you, we do not have the ability to initiate an automatic tracking notification. For tracking of an exchange shipment, just reach out to our Customer Service team and they can provide this information for you. 


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