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What is Tipsy Elves' Return Policy?

We doubt you’d ever want to send something back, but things happen. We understand. Returns must be received back to our warehouse within 30 days of receipt in original and unworn condition.  To request a return, please visit our Contact Us page. In the subject field, type "return" and enter your order number in the comments field, as well as the reason for your return. You will receive return instructions via e-mail, including a return shipping address. Orders that are returned to warehouse and qualify for a refund will receive a product refund but not shipping refund. Customer pays for return shipping. Returns may not be done in person at the warehouse location. Returns for a refund require 1-2 business days to process, and it may take 3-5 business days for the funds to reappear in your account.

For returns received at our warehouse beyond the 30 day receipt period, refunds will be issued in the form of a store credit.  A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order.  Refunds in the original form of payment will not be created for orders outside of the 30 day receipt period.

We hate to be so strict, but the reason for our return policy is because of the seasonality of our products. We are more than happy to accept your returned item(s) as long as your return is received according to the return policy featured in our terms and conditions.

WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED.  (Sorry for the bolded caps. We’re just trying to make a point.)

For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return.

All undergarments are final sale only and will not be accepted as a return or exchange.

We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags have been removed, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way. ALL RETURNS RECEIVED AFTER  THE THIRTY (30) DAY RETURN WINDOW ARE SUBJECT TO A FIFTEEN PERCENT (15%) PROCESSING AND RESTOCKING FEE BASED ON THE PURCHASE PRICE PAID FOR THE RETURNED ITEM(S). (No more bolded caps. We swear!)



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1 Comments

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    katiemccaffrey

    Can you please send the address as to where to send the item?

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