We doubt you’d ever want to send something back, but things happen. We understand. Returns must be requested within 30 days of receipt in original and unworn condition.
Please reach out to our Customer Service at email@example.com. We will make the process easy!
We can send you a pre-paid return label (which will be subtracted from your total refund).
If you would like to use your own label please follow the instructions below:
Send the item(s) with the tag still attached along with the packing slip and original packaging to our awesome warehouse in Dallas, Texas:
Tipsy Elves Returns/Exchanges
10300 Sanden Dr
Dallas, TX 75238
On the invoice:
Write either REFUND, or EXCHANGE FOR (size & style name), or REORDERED so we know what to do with the returned item(s).
Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of you receiving the shipment. Refunds will be issued to the original form of payment. Returned items received after the 30 day return window will be issued store credit instead of a refund (see below).
Exchanges depend on whether or not the style and size you want is in stock at the time we receive your returned item(s). If the item you want to receive as part of the exchange is sold out, we will simply refund you the cost of the item(s). Exchanges must be received at our warehouse within 30 days of you receiving the shipment. Only unworn items in original condition will be accepted for an exchange.
In a pinch for time? If you are needing to receive the exchanged item(s) in an expedited manner or you want to snag the item before it sells out, we recommend placing a new order for that new item as soon as possible. Do note that you are paying additional shipping because this is a new order placed. Then, simply return your current item for a refund instead of an exchange. You are reordering the item instead of exchanging, so please write REORDERED on the invoice.
Please note that returns received at our warehouse beyond the 30 day receipt period will be issued store credit instead of a refund to the original form of payment. A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 30 day receipt period.
*Please keep record of the tracking number associated with your package.*
This is how we reference your Return/Exchange.
WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. (Sorry for the bolded caps. We’re just trying to make a point.)
For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return.
All undergarments are final sale only and will not be accepted as a return or exchange.
Orders that are returned to the same warehouse the order originally shipped from and qualify for a refund will receive a product refund but not shipping refund. Customer pays for return shipping. Returns may not be done in person at the warehouse location.
We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags have been removed, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way.